Wish A Tree — operated by Echovale Ltd
This Privacy Policy explains how Wish A Tree, operated by Echovale Ltd, collects and uses your personal information when you use wishatree.com and place an order.
We collect the information you give us when you place an order or contact us. This typically includes your name, email address, the recipient's name and email address, and the message you add to the digital card. When you make a payment, your card details are collected and processed directly by our payment provider — we do not see or store your full card number.
We also collect basic technical information automatically, such as your approximate location (used to show the right currency) and standard website usage data.
We use your information to process and confirm your order, plant your tree with our partners, generate and deliver the personalised digital card, send order-related emails, respond to your enquiries, and keep our service secure and working properly.
When you send a gift, you provide the recipient's name and email so we can deliver the card to them. Please only share these details with their reasonable expectation that they will receive a gift from you.
We share information only where needed to run the service: with our payment provider to process payments, with our email provider to send transactional emails, and with hosting and infrastructure providers. We do not sell your personal information. We may disclose information where required by law.
We keep order and contact information for as long as needed to provide the service, meet legal and accounting obligations, and resolve any disputes.
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations we have to retain certain records. To make a request, email us at the address below.
We use a small number of cookies and similar technologies to keep the site working, remember your currency preference, and understand basic usage. You can control cookies through your browser settings.
We take reasonable measures to protect your information. Payments are handled over secure, encrypted connections by our payment provider.
We may update this policy from time to time. The current version is always available on this page.
For any privacy question or request, email hello@wishatree.com.